Privacy policy

  • Privacy Policy

  • Last updated: July 25, 2026

    Flowers On The Way operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Flowers On The Way is powered by Shopify, which enables us to provide the Services to you.

     

    This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

     

    Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

     

    1. Personal Information We Collect or Process

    When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

     

    • Contact details: including your name, address, billing address, shipping address, phone number, and email address.

    • Financial information: including payment card information, transaction details, form of payment, and payment confirmation.

    • Account information: including your username, password, security questions, preferences, and settings.

    • Transaction information: including the items you view, put in your cart, add to your wishlist, purchase, or cancel.

    • Communications: information you include when contacting customer support.

    • Device & Usage information: IP address, browser type, unique identifiers, and how you interact with the Services.

    2. How We Use Your Personal Information

    Depending on how you interact with us, we use personal information to:

    • Provide, Tailor, and Improve the Services: Process payments, fulfill orders, arrange shipping, facilitate delivery, and customize your shopping experience.

    • Marketing and Advertising: Send promotional communications or display online advertisements based on your preferences and browsing history.

    • Security and Fraud Prevention: Authenticate accounts, detect fraudulent activities, and maintain a secure payment environment.

    • Customer Support & Legal Obligations: Communicate with you directly and comply with applicable legal processes or UAE laws.

    3. How We Disclose Personal Information

    We may disclose your personal information to legitimate third parties, including:

    • Shopify and trusted service providers performing IT, analytics, payment processing, fulfillment, and delivery services on our behalf.

    • Business and marketing partners for advertising purposes.

    • Legal authorities when required by law or to enforce our terms and protect our rights.

    4. Children's Data

    The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority.

    5. Security and Retention of Your Information

    We maintain security measures to protect your information, though no system is completely impenetrable. We retain personal information based on operational needs, legal obligations, and dispute resolution.

    6. Your Rights and Choices

    Depending on applicable data protection laws, you may have the right to access, delete, or correct your personal information, or opt out of promotional communications at any time.

    7. Contact Us

    Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please reach out to us:

    • Business Name: Flowers On The Way Flowers Trading LLC

    • Phone: +971 4 235 5010

    • Email: info@flowersontheway.com

    • Address: Shop S08, R05 – International City, Dubai, United Arab Emirates