Return, Cancellation, Refund Policy

SHIPPING POLICY

An amount of XXX AED will be charged for orders under 300 AED. Delivery is FREE of charge for orders of 300 AED and above. Flowersontheway provides a fast and efficient delivery service. Dubai and Abu Dhabi: 2- 3 working days Remote areas: 5 – 7 working days.

CANCELLATION POLICY

Because we strive to deliver all orders within 2-3 days of receiving the order, it is highly unlikely that the order can be canceled as it would have been dispatched already. You can still check with us at +971 (0)56 454 6357, and we can cancel your order in case it’s not yet dispatched. Canceled orders will be refunded with a store credit or an online gift voucher of the same amount which can be used for hassle-free shopping at any time.

RETURN POLICY

At Flowersontheway, we make the best possible efforts to provide quality products and services. All our products undergo quality checks and required tests. In any case you receive the wrong item, we will happily exchange it for you, upon proof of payment (i.e. your original order receipt).

When we cannot accept returns: If the returned items do not match our quality standards or our return policy, then we reserve the rights to reject the returns as mentioned below: When the ordered item is found altered/ tampered with or used

When an item is bought on sale

When the item seal is opened, in the case of consumables

When the return process isn’t initiated within 48 hours of accepting the delivery

All refunds will be made back to the payment solution initially used by the customer. It will usually take within 7-15 business days for the refund amount to be credited back to the payment solution. Refunds will only be processed once the returned/damaged item has been successfully validated by the warehouse or store staff.

Return policy for machines: Our staff will test the items and replace only the item which is found not working as per manual policy for a valid warranty. If the whole product is found defective & within the valid warranty, we will replace the whole product. If the replacement item/product is not in stock, we will offer you a similar looking item/product of the same price.